How to delete your account

You can request account removal and data deletion directly from within the Darts Master app or by submitting a request through this form. Both options are compliant with GDPR rights and CCPA compliance requirements.

Option 1 — Delete from the app

  1. Open the Darts Master app
  2. Go to Settings → Account
  3. Tap Delete Account
  4. Confirm by entering your password
  5. Your account will be scheduled for deletion

Option 2 — Request deletion via form

If you can't access the app, request data deletion below. We process account removal requests within 7 business days in line with GDPR and CCPA compliance obligations.

This must match the email address used to create your account.

What gets deleted

When you delete your account, the following information is permanently removed as part of our data deletion process:

  • Account information — email address, username, profile information
  • Game statistics — all match history, averages, checkout percentages and performance data
  • Tournament data — all tournaments you've created or participated in
  • Social connections — friends list, friend requests and social connections
  • App preferences — settings, preferences and customisations
  • User-generated content — anything you've created within the app

Data retention

In accordance with legal requirements, GDPR rights and Google Play Store guidelines, we may retain certain information for a limited period:

  • Legal obligations — we may retain data required by law (e.g. transaction records) for up to 7 years
  • Dispute resolution — information related to ongoing disputes or legal proceedings
  • Anonymised data — aggregated, anonymised data that cannot identify you may be retained for analytics

Deletion timeline

Account deletion requests are processed as follows:

  • Immediate — your account is deactivated upon confirmation
  • Within 7 days — most personal data is permanently deleted
  • Within 30 days — all remaining user data is removed from active systems
  • Backup systems — data may remain in backup systems for up to 90 days before permanent deletion

Alternative options

Before requesting account removal, consider these alternatives:

  • Take a break — you can simply stop using the app without deleting your account
  • Export your data — contact us to export your statistics and tournament data before deletion
  • Privacy settings — adjust your settings to limit data sharing
  • Contact support — if you're experiencing issues, our support team may be able to help

Need help with account deletion?

Questions about account deletion or need assistance with your data deletion request? Contact the Darts Master support team — we're here to help.

Compliance

This account deletion process complies with Apple App Store and Google Play Store requirements for user data deletion, as well as GDPR rights and CCPA compliance standards:

  • Users must be able to delete their accounts and data
  • Deletion must be clearly explained and easily accessible
  • Users must be informed about what data is deleted and what may be retained
  • Deletion requests must be processed in a timely manner